Sometimes it's necessary to re-issue an applicants invitation either because they need more time to complete their interview or because the applicant is struggling to locate the original invitation.
In Shortlister it's really simple to do this and there is a couple of ways which this can be achieved.
Step by Step Guide
If you have the applicants name or email to hand then the quickest route would be to input either piece of information into the search bar. When the relevant applicant displays, simply hit the paper aeroplane icon to re-issue the invitation.
Alternatively, if you want to re-invite multiple applicants then the easiest thing to do would be to click on the relevant interview template.
In the 'Question & Applicants' tab, you will see the applicants listed in alphabetical order on the right-hand side of the screen below the 'Add Applicants' button. Under each of applicants names, you will see their status which illustrates where they are in the process.
If the the applicants status is 'Awaiting Response' then this indicates that the applicants' deadline hasn't yet passed meaning they still have time to complete their interview. To re-issue the invite leaving the deadline unchanged all you need to do is hit the paper aeroplane icon to the right of the status.
Once clicked, a copy of the re-invitation email confirming the deadline will be presented, hit 'Send invite' to dispatch this.
If an applicant did not complete their interview within the given timeframe then their name will be accompanied by 'Did Not Respond' status.
To extend the deadline repeat the process outlined above.
In this scenario, the deadline will be extended by a set number of days and this will be whatever the default number of days was set to when your Customer Success Manager configured your account (usually +24hrs).
If you want the default updating or would like to extend the invitation deadline beyond the set number of days then please contact your Customer Success Manager or the Support Team
If you ever want to check on when an applicants invitation is set to expire then all you need to do is hover over the status and the deadline date will display.